1. Acceptance of Terms

By opening an account, using our banking services, accessing our website, or engaging with Pachhapur Urban Co-operative Bank Ltd. ("the Bank," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and the Bank.

2. Account Opening and Eligibility

2.1 Eligibility Criteria

• You must be at least 18 years of age or have a legal guardian's consent.
• You must be a resident of India or meet the Bank's residency requirements.
• You must provide accurate, complete, and truthful information during account opening.
• You must comply with all Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.

2.2 Account Opening Process

• Submit required documents including identity proof, address proof, and photographs.
• Complete the account opening form with accurate information.
• Make the minimum required deposit as specified by the Bank.
• Agree to these Terms and Conditions and the Bank's policies.

2.3 Account Verification

The Bank reserves the right to verify all information provided and may reject any application at its sole discretion. The Bank may request additional documents or information at any time.

3. Account Usage and Responsibilities

3.1 Account Holder Responsibilities

• Maintain the minimum balance as required for your account type.
• Keep your account information, passwords, and PINs confidential and secure.
• Notify the Bank immediately of any unauthorized transactions or security breaches.
• Update your contact information (address, phone, email) promptly when it changes.
• Use the account only for lawful purposes and in compliance with applicable laws.
• Not engage in any fraudulent, illegal, or prohibited activities.

3.2 Prohibited Activities

The following activities are strictly prohibited:

• Money laundering, terrorist financing, or any illegal financial activities.
• Fraudulent transactions or misrepresentation of information.
• Using the account for business purposes without proper authorization.
• Sharing account credentials with unauthorized persons.
• Attempting to breach the Bank's security systems.

4. Banking Services

4.1 Deposit Services

• Savings accounts, current accounts, fixed deposits, and recurring deposits are subject to terms and conditions specific to each product.
• Interest rates are subject to change as per Reserve Bank of India (RBI) guidelines and Bank policies.
• Minimum balance requirements and service charges apply as per the Bank's schedule of charges.

4.2 Loan Services

• All loans are subject to credit assessment, approval, and documentation requirements.
• Interest rates, processing fees, and other charges are as per the Bank's loan policy.
• Loan terms, repayment schedules, and security requirements vary by loan type.
• The Bank reserves the right to reject any loan application without providing reasons.

4.3 Digital Banking Services

• Internet banking, mobile banking, and other digital services are subject to separate terms and conditions.
• You are responsible for maintaining the security of your login credentials.
• The Bank is not liable for losses due to unauthorized access if you fail to protect your credentials.

5. Fees and Charges

The Bank may charge fees for various services including but not limited to:

• Account maintenance fees
• Transaction fees (RTGS, NEFT, IMPS)
• Cheque book charges
• ATM transaction fees
• Loan processing and service charges
• Penalty for non-maintenance of minimum balance
• Locker rent and charges

All fees and charges are subject to change with prior notice. The current schedule of charges is available at all branches and on our website.

6. Interest Rates

Interest rates on deposits and loans are subject to:

• RBI guidelines and regulations
• Market conditions and Bank policies
• Periodic review and revision

The Bank will notify account holders of significant changes in interest rates through appropriate channels. Current interest rates are displayed at branches and on our website.

7. Transactions and Payments

7.1 Transaction Processing

• Transactions are processed subject to availability of funds and compliance with regulatory requirements.
• The Bank may refuse to process any transaction that appears suspicious or violates applicable laws.
• Transaction limits apply as per RBI guidelines and Bank policies.

7.2 Payment Methods

• Cheques, demand drafts, and other payment instruments are subject to clearance and verification.
• Electronic fund transfers (RTGS, NEFT, IMPS) are subject to respective system rules and cut-off times.
• The Bank is not liable for delays or failures due to technical issues or third-party service providers.

7.3 Transaction Disputes

You must report any disputed or unauthorized transactions within 3 days of occurrence. The Bank will investigate and resolve disputes in accordance with RBI guidelines and Bank policies.

8. Security and Fraud Prevention

• The Bank implements security measures to protect your account and information.
• You must immediately report any loss, theft, or unauthorized use of your account, cards, or credentials.
• The Bank is not liable for losses due to your negligence in protecting account information.
• The Bank may block or freeze accounts suspected of fraudulent activity pending investigation.

9. Account Closure

9.1 Closure by Account Holder

You may close your account by submitting a written request along with all unused cheques, cards, and other Bank-issued instruments. All outstanding dues must be cleared before closure.

9.2 Closure by the Bank

The Bank may close your account in the following circumstances:

• Violation of these Terms and Conditions
• Fraudulent or illegal activities
• Non-compliance with KYC requirements
• Inactivity for extended periods as per Bank policy
• Any other reason as per regulatory requirements

The Bank will provide reasonable notice before closing accounts, except in cases of fraud or legal requirements.

10. Limitation of Liability

• The Bank is not liable for losses due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, or government actions.
• The Bank is not responsible for losses due to your negligence, failure to protect credentials, or unauthorized disclosure of information.
• The Bank's liability is limited to the amount of the transaction in dispute, subject to applicable laws.
• The Bank is not liable for indirect, consequential, or punitive damages.

11. Indemnification

You agree to indemnify and hold harmless the Bank, its officers, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms and Conditions
• Your use of banking services
• Your breach of any applicable laws or regulations
• Any fraudulent or illegal activities conducted through your account

12. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

13. Regulatory Compliance

The Bank operates under the regulations of:

• Reserve Bank of India (RBI)
• Banking Regulation Act, 1949
• Co-operative Societies Act
• Other applicable banking and financial regulations

You agree to comply with all applicable laws and regulations when using our services.

14. Dispute Resolution

14.1 Grievance Redressal

If you have any complaints or grievances, you may contact:

• Branch Manager at your branch
• Customer Service Department
• Banking Ombudsman (if applicable)

14.2 Jurisdiction

Any disputes arising from these terms or banking services shall be subject to the exclusive jurisdiction of courts in Belgaum, Karnataka, India.

15. Amendments to Terms

The Bank reserves the right to modify, update, or change these Terms and Conditions at any time. Material changes will be communicated through:

• Notice on our website
• Email notification to registered email addresses
• Display at branches
• Account statements or other communications

Your continued use of our services after changes become effective constitutes acceptance of the modified terms.

16. Force Majeure

The Bank shall not be liable for any failure or delay in performance under these terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, government actions, strikes, or technical failures.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Information

For questions, concerns, or requests regarding these Terms and Conditions, please contact us:

19. Acknowledgment

By using our banking services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.